Refund policy

At Dady'O Mezcal, we are committed to delivering premium products in perfect condition.

Returns

Due to the nature of alcoholic beverages and applicable regulations, all sales are generally final.

Returns or replacements may be considered only if:

• You received the wrong product.
• Your order arrived damaged during transit.
• The product is defective or spoiled.

Reporting an Issue

Please contact us within 20 days of the delivery date with:

• Your order number.
• A description of the issue.
• Photos of the product and packaging.
• Photos of any visible damage.

Email: [email protected]

Refunds & Replacements

Once your claim has been reviewed, we may, at our discretion:

• Replace the product.
• Issue a refund.
• Provide store credit where applicable.

Refunds are processed to the original payment method.

Non-Returnable Items

We cannot accept returns or issue refunds for:

• Opened or partially consumed bottles.
• Empty bottles.
• Products returned due to personal taste preferences.
• Orders reported after the applicable reporting period.

Shipping Errors

If you received an incorrect item, please contact us immediately so we can arrange a replacement. [email protected]

Age Verification

Alcoholic beverages may only be purchased by individuals 21 years of age or older. An adult signature and valid government-issued ID may be required upon delivery.